eFuture Gadgets UK - Postage and Returns Policy
1. Shipping Information:
eFuture Gadgets is committed to providing efficient and reliable shipping services within the United Kingdom. We aim to dispatch all orders promptly and ensure they reach our customers promptly.
2. Shipping Methods and Charges:
We offer various shipping methods to accommodate customer needs, including standard and expedited shipping options. Shipping charges may vary depending on the selected method, order weight, and destination. Customers will be informed of applicable shipping charges during the checkout process.
3. Order Processing Time:
Orders placed before 14:00/2 pm on business days will typically be processed and dispatched on the same day. Orders placed after this time, on weekends, or during public holidays will be processed on the next business day.
4. Estimated Delivery Time:
Delivery times may vary depending on the selected shipping method and the destination address. While we strive to ensure timely deliveries, please note that unforeseen circumstances such as weather conditions or logistical issues may affect delivery schedules. Estimated delivery times will be provided to customers at the time of purchase.
5. Tracking Information:
Once an order has been dispatched, customers will receive tracking information via email or SMS, allowing them to monitor the status of their delivery. In the event of any delays or issues with the delivery, customers are encouraged to contact our customer service team for assistance.
6. Returns Policy:
At eFuture Gadgets, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to the following conditions:
- The item(s) must be returned in their original condition, unused, and in their original packaging.
- The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Returns must be accompanied by proof of purchase, such as a copy of the order confirmation or receipt.
7. Returns Process:
To initiate a return, please contact our customer service team to obtain a return authorisation number (RMA). Returns sent without an RMA may not be processed. Once the returned item(s) have been received and inspected, we will issue a refund or process the exchange accordingly.
8. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement to be sent out or provide a full refund, depending on the customer's preference.
9. Non-Returnable Items:
Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These include but are not limited to opened software, consumable items, and personalised or customised products. Please refer to product descriptions or contact our customer service team for clarification.
10. Legal Rights:
Our returns policy does not affect your statutory rights under United Kingdom consumer law.
Contact Information:
If you have any questions or concerns regarding our shipments and returns policy, please don't hesitate to contact our customer service team:
eMail: efuturegadgets@hotmail.com
Phone: 07498912345
Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.